Friday, March 16, 2018

Nerd Block

My wife and I were both fans of Nerd Block up until they went out of business. My wife frequently purchased their horror blocks, and after picking up a ton of SciFi blocks, I finally purchased a year's subscription. A few months in, Nerd Block went bankrupt. Now, they have new owners and put out a release via email and their Facebook page, but they neglected to address both the individual blocks that people paid for, and the longer-term subscriptions that were paid for. So I emailed them, as I'm sure many others did as well, as I received what appears to be a boilerplate reply which addresses those still owed merchandise from the old Nerd Block:

Hey Rod,

We want to begin by thanking you for sharing your experiences with us. We’ve read each and every comment and gathered much-needed feedback. This is helping us better understand how we can move forward.

We want to reiterate that we are a brand new Company under completely new ownership so we are learning about your previous experiences with Nerd Block from this feedback.

Some of you raised concerns as subscribers who did not receive blocks you had either purchased or subscribed to. We do understand how you were let down by the bankruptcy of the old Nerd block. We can’t change the past. We are unable to ship any blocks you may have purchased previously as these blocks simply do not exist. We are however developing other ways of making this as right as we can. The new Nerd Block team is working hard to earn your trust and will offer other solutions and products that transform your experience with Nerd Block to a positive one.

Today we would like to confirm that, as suggested by you, we are working on a plan to provide a credit against future purchase to those who never received their blocks. That credit will likely be able to be used to purchase any future Nerd Block products. A longer announcement of other exciting products and product partners will be going out later this month. We have a few logistical details to work through and will be updating you all about the process soon.

There were, of course, additional questions that were posed to us, so we’d like to address a number of them here:

Q) Will I be able to access my old Nerd Block account or will I need to re-register?

A) When Nerd Block re-launches you will be able to access your existing account using your current username and password – or if you wish, reset your password.

Q) When will you start shipping new Blocks and/or products?

A) We will be revealing plans for new Blocks, exclusive products, and content plans within the coming weeks.

Q) Will you be creating a new Horror Block?

A) We are talking with our partners about this very topic and hope to have some news to share within the coming weeks.

Q) What do you mean when you talk about “content” alongside products and Blocks?

A) One of the exciting things about collaborating with our new partners is that we gain access to their archives. Interviews with directors or artists, unseen artwork, designs and plans are just some of the exclusive content that Nerd Block customers will have access to.

Q) Am I still subscribed to any Blocks?

A) You are no longer subscribed to any Blocks and you will not be charged.

Q) Am I still being charged for any subscriptions?

A) No, you are not and will not be billed for any old subscriptions.

Q) What about my credit card information?

A) The new owners of Nerd Block do not have any of your credit cards details. As mentioned previously the old company did not hold your credit card information or give out your credit card information. Any new products or services purchased will require the user to make a completely new transaction, re-entering all purchasing, billing and shipping information.

Q) You mentioned that the new Nerd Block is now an American Company. Does this mean that you are not shipping to Canada / the UK / Internationally?

A) We will ship internationally, in accordance with any international shipping laws. Being an American company does not mean that we are only shipping to the US.

As the new owners of Nerd Block, we ask that you continue to share your experiences and to provide us with as many suggestions as possible so that we can make the re-launch of Nerd Block something that everyone can be proud of. We have some very exciting programs and partnerships to announce shortly so please stay tuned.


Team Nerd Block

Now, they mention making things right by potentially providing credit towards new merchandise, which is all fine and dandy. But I will NOT throw good money after bad if that credit requires additional purchase or anything additional out of my pocket. The only way they new Nerd Block will get a dime from me is AFTER they have earned my trust by making things right. I completely understand that this is completely new ownership, but you don't buy a company which pissed its reputation away and not expect everyone to remember what happened the last time they gave a company called "Nerd Block" their hard-earned money.

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